Shipping policy

Shipping Policy

Thank you for shopping with Trentow. This Shipping Policy outlines how we process, handle, and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, it will be shipped according to the selected shipping method.

In case of high demand or unforeseen delays, processing times may be extended. Customers will be notified accordingly.

2. Shipping Time & Delivery Estimates

Delivery times vary depending on your location and the shipping option selected at checkout:

Standard Shipping: 5–10 business days
International Shipping: 7–15 business days

Please note that delivery times are estimates and may vary due to factors beyond our control such as customs delays, carrier issues, or weather conditions.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method. Promotional free shipping offers may apply from time to time.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your package using the provided link.

If you do not receive tracking information within a reasonable timeframe, please contact us.

5. Shipping Destinations

We currently ship to most countries worldwide. However, some regions may be restricted due to shipping limitations or legal regulations.

6. Customs, Duties & Taxes

For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Trentow is not responsible for delays caused by customs.

7. Incorrect Address Disclaimer

It is the customer’s responsibility to ensure that the shipping address is correct at checkout. If an incorrect address is provided, please contact us immediately.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

8. Lost or Stolen Packages

Trentow is not liable for lost or stolen packages marked as delivered by the shipping carrier. If your package is lost in transit, please contact us and we will assist you in filing a claim with the carrier.

9. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the damaged product and packaging. We will evaluate the issue and provide a resolution.